Clarify the purpose of decisions and form clear, measurable objectives. How to cite this article: When faced with a problem or decision, you need the right answer—and fast. A situation analysis will clarify the distinctions in all these processes and as a result it will be possible to search for suitable solutions. ITIL is the new way of thinking, but it can be rather dry and robotic unless it is underpinned with good decision tools.

If you liked this article, then please subscribe to our Free Newsletter for the latest posts on Management models and methods. Exercises structured to help you discover your current skills and tendencies;. What do you think? When it has become clear which tasks are to be prioritized action list preparations can be made for potential problems. Anticipate threats to the success of planned actions.

Ask the right questions to find hidden insight. Moreover, it also helps improve clear communications with customer and suppliers, production quality, customer service and anything related to maintenance and repairs.

What decisikn going on? Ask the right questions to find hidden insight. Problem Analysis ensures that cause is known before fixes are implemented for a more focused response to problems, incidents and threats. Kepner-Tregoe Decision Analysis is a systematic process for kepner-tdegoe the best, balanced decision when the choice between alternatives is unclear.

How to cite this article: Hunches, instinct, and pure intuition may occasionally be inspiring, but they more often lead to unforeseen difficulties.


Use Proven Rational Processes to Solve Complex Problems

Problems occur in any given organization. Ideal for employees at all levels required to troubleshoot, perform root cause analysis RCAmake decisions and implement plans. Throughout the centuries mankind has learned to deal with complexity and to directly anticipate on this. It equips current and future leaders with skills which are the foundation of effective leadership.

What is the best alternative? Book a Session Register for a workshop. The learning process has four parts:. Potential Problem Analysis helps prepare in advance and avoid unplanned reactive actions.

kepner-tregoe problem solving & decision making workshop

Wherever there is a need for organized, systematic thinking to resolve issues, PSDM will provide immediate and lasting value. Learn tools for evaluating an appropriate range of alternatives and assess related risks prior to making a decision.

Through research Charles Kepner and Benjamin Tregoe discovered that the registration of a problem is not a uniform process. You may unsubscribe at any time. What do you think? You have entered an incorrect email address!

Steps include describing the problem, kepnert-regoe and peoblem possible causes, and testing possible causes to find true cause before corrective actions are taken.

kepner-tregoe problem solving & decision making workshop

RM3, per participant, RM2, for 3 or more fees before any applicable taxes. Problem Analysis — Clear thinking for tough problems. As a tool for identifying problems, as a tool for taking better decisions. You can attend one of our regularly scheduled short courses kkepner-tregoe are offered both in English or Italian.


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Problem Solving & Decision Making – Kepner-Tregoe

Potential Opportunity Analysis — Clear thinking for leveraging opportunities. Often there is pressure of time to solve the problems and it is debatable what the right way of solving these problems is. Enhance your problem-solving skills by organising and analysing key factual information about the worksbop. In fact, it seems obvious to me that this approach should be taken anyway.

Kepner-Tregoe® Problem Solving & Decision Making Workshop Training Course

PA helps sharpen the focus on the right data and helps avoid the tendency to jump to the wrong cause before the relevant facts have been examined. Steps include identifying potential problems opportunities and likely causes, taking preventive promoting action, and planning contingent capitalizing action.

Okay No Read more. Please enter your comment! Opportunities to apply workshop ideas to your priority issues with feedback.