In all, paper policies comprising 45 million documents were stored in over 16, cartons at three warehouses. Time in designing and launching new products were also reduced from weeks to days using the table-driven-rule-based product-definition module. With the successful implementation of the eBao system, Income obtained significant benefits in terms of higher efficiency and performance with a reduction in both operational and hardware cost. The insurer employs about 3, insurance advisors and 1, office staff, with the majority located across an eight-branch network. The entire insurance process started with customers meeting an agent, filling in forms and submitting documents. They also lost opportunities to cross-sell because transaction processing for policy underwriting was still a batch process and information is not available to agents and advisers in real-time.
As a result, cross-selling became easier, and customer service could be improved. Blogger 21 November at Voluminous documents are manually sorted and stored by a number of staff at their warehouse. Saturday, 25 October Case Study: This required passing of physical documents among the departments and hence slowed down the work processes.
Office Services would log documents, sort them, and then send them to departments for underwriting. What benefits did Income reap from the new system? Saving lots of time for restoration of previous day data.
Improvement in System Availability: What were the problems faced by Income in this case? This allowed Income to view a summary of each customer over different products and business areas. How were casf problems resolved by the new digital system? A real-time hot backup disaster-recovery center was implemented, where the machines were always running and fully operational. In addition, Income also revamped its business continuity and disaster-recovery plans.
For storage, all original documents were packed and sent to warehouses where, over two to three days, a total of seven staff modrrnization log and store the documents. The agent would then submit the forms at branch offices from where they were sent by couriers to the Office Services department.
Case Study 2: Modernization of NTUC Income (pages 105-106)
The software comprimise three subsystems these are the Policy Administration, Sales Management and Supplementary Resources which fulfilled many of the company’s requirements, from customer orientated design to barcode technology capabilities, and the ability to support changes in business processes.
The new system was immediately operational on a high-availability platform. Home About this blog. Furthermore, the LAN cables were replaced with faster cables, a fiber-optic backbone, and wireless capability.
The agent would then submit the forms at branches, from where they were sent by couriers to the Office Services department. Frequent breakdowns were addressed by the high-availability platform.
The paper-based insurance processes were replaced by a paperless platform. Nice information od modernization. Continuous straining should be given to the staff to ensure proper use of the system and to maximize the potential of the system.
To find out more, including how to control cookies, see here: Leave a Reply Cancel reply Enter your comment here For storage, all original documents were packed and sent to warehouses where, over days, a total of 7 staff would log and store documents. What types of information systems and business processes were used by Income before migrating to the fully digital system?
Income used HP mainframe that hosted the core insurance applications as well as the accounting modernnization management information systems. In addition, Income also revamped its business continuity and disaster recovery plans.
Case 4: – Modernization of NTUC – Osmangoniblogs
Accepted proposals were sent for printing at the Computer Services department and then redistributed. Newer Post Home Older Post. Their collection schedule causes delays of two to three days.
How were the problems resolved stdy the new digital system?
Additionally, the HP backup system could only restore the data to the version from the previous day. As a result of adopting eBao Life System, about office staff and 3, insurance advisors could access the system anytime, anywhere. What types of information systems and business processes were used by Income before migrating to the fully digital system? Whenever a document is needed to be retrieved, it would take about two days to locate and ship it by courier. Customer queries should be addressed accurately and promptly.
In addition, the IT team found developing new products in COBOL to be quite cumbersome and the time taken to launch new products ranged from a few weeks to months. Proposals were allocated to underwriting staff, mostly at random.